FAQ

Find out all the answers you need about our features and how to set them up for success.

Installation Questions

Will you help me install your widgets?

Yes, our free theme integration support is on 7 days a week. However in most of the cases the plugin will install itself during the installation, but if something seems off or did not install, get in touch with our support via in app live chat (we usually respond quite quickly) at the bottom right corner of the app.

In the product page, does it show reviews for that product only? Or does it show the overall website reviews?

It will show that product's reviews. Unless you want to show your all store reviews on your products. It's either product reviews or all store reviews.

I want to show the reviews on the footer of every page regardless if its collection page or product page. Is that possible?

You can show a footer badge. Check the bottom of our demo store.

Review Imports

What marketplaces do you import reviews from?

We currently support Aliexpress, Ebay and other platforms. We also support apps like Oberlo, Dsers, Dropified, Importify and Spreadr.

Do you synchronize imported reviews?

Yes, we synchronize those reviews every day, week or month depending on your settings.

Can I import reviews from Apple Store and Google Play Store?

That is doable if you add them via custom csv.

Review Migration

I used a different app before - can I bring my reviews over?

Yes, we have a migration feature in the app. We support all the major review providers like Yotpo, Stampedio, Judgeme, Loox, Orankl, Kudobuzz, and others. All you need is a CSV file from your previous system to upload into Opinew.

What would happen with our old reviews if we add your app to Shopify?

You can migrate reviews from your old app into Opinew. Here's how you can migrate reviews from shopify platforms to Opinew.

If in the long run this app doesn't work out as expected, can I transfer reviews to competitor brands?

All the non-imported reviews (from review requests, from your csv upload or left directly from the widget) can be exported, no problem.

Review Requests

I need to send more than 5000 review requests per month.

We support large volume shops and are happy to work on a tailored-built solution for your needs. Book a demo with our Customer Success Manager or use the support chat in the bottom right and we'll talk about a custom plan for you.

Do I need to create coupons manually inside Shopify?

No need. We fully integrate with Shopify's coupon system behind the scenes.

Can I send the 'Leave review message' to customers from the past 2/3 months to get the review up quickly?

Yes, you can do that. You can bulk select how many months in the past you want to send the requests.

Smart Reviews Assistant

What is Smart Reviews?

Smart Reviews is an artificial intelligence tool that helps users automatically display their best reviews on top of the review widgets they are using.

How does Smart Reviews work?

Smart Reviews analyzes all reviews for a product and ranks them based on how converting they are. Criteria used to determine the rank include whether the review has a picture/video, mentions a good/bad experience, and provides details about the product.

Can Smart Reviews be used with any review widget?

Yes, Smart Reviews can be used with any review widget that supports custom sorting.

SEO & Page Speed

Do you support rich snippets, rich results or Google search engine stars?

Yes, and our support team can help you integrate that. We support both microdata and JSONLD formats.

Do you integrate with Google Shopping?

Yes. You can find the guide on how to get your Opinew reviews into Google Shopping Feed in Integrations>Google Shopping menu of the app.

Case Studies

Nutra Nourished

One-person company Nutra Nourished increased sales by 40% after adding reviews to Google Shopping ads with Opinew.

40%

Increase in sales after activating the Google Shopping integration of reviews imported.